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Our company warehouse and return center is located in Toronto, Ontario. Our return policy is simple. We provide a full 90 days money back guarantee policy on all our products, and these can be returned - with no questions asked.
My Pets Paradise also extends a one year replacement warranty on all our products. If the product should for example crack, peel, show signs of oxidation (rust) - in the case of metal urns, or other imperfections become clearly evident, My Pets Paradise will replace that item or an item of the same or lesser value including the cost of shipping.
Simply call our toll free number 1-800-346-2257 or email us at firstname.lastname@example.org and explain the issue and we will resolve it ASAP.
Our goal is to provide customers with easy and hassle-free customer service that we would provide to our family, neighbours, and friends.
Happy Pet Ownership,
President and Fellow Pet Owner